Sales & Customer Service
Inquire about an order status or a product & product availability
Monday-Friday: 10:00am - 6:00pm (EST)
How long does it take to ship an order?
Our current order processing time is 1-3 business days. In some cases where there is an issue with billing or availability, the processing time might take longer.
Why doesn't my tracking number work?
The fact that the shipping label was created, does not mean that your order was already shipped out. It only means that your order has passed the first stage of the process. Now our warehouse is collecting your goods and preparing them for shipping. During the COVID-19 outbreak, we experience delays, and therefore, it may take up to 4 days after the shipping label was created for the order to be ready to be picked up by the courier. How long it takes, only depends on how many people placed their order before you. We ship several truckloads daily, therefore it will be shipped as soon as it is ready.
Where can I find the tracking number?
To track the status of your shipment, please visit here. Please allow 1-3 business days for your order to be shipped out. At which point you will be able to track the shipment online. If the courier does not show updates on their website yet, it means that our warehouse is still working on your order. It may take up to 4 business days for tracking information to become available after the shipping label was created. Please be patient.
I forgot to buy a product; can it be added to my order?
Due to the size and weight of our products, in most cases multiple products cannot be combined in a single package, therefore, there is no shipping cost difference between buying the products in a single order or buying them in multiple orders.
I need to change the items / address in my order. How can I do that?
Please contact us at firstname.lastname@example.org for assistance with this request. Please note, that in some cases , if the order was already processed, we are not able to make the change.
Please Note: Processing a shipping label is only the first stage in processing an order. Then, the warehouse has to collect the goods and prepare them for shipment. When the packages are ready, they are collected by the courier the same day or no later than the following morning. Therefore, if your shipping label has been created, it does not mean that your order is ready to be picked up. It may take up to additional 1-3 business days until it is picked up.