Refund policy
RETURNS & REFUNDS - Purchases made online may be returned for a full refund (less shipping and handling) within 30 days of receiving the item(s). All merchandise for return must be in new condition, sealed in its original packaging. In order to maintain our low prices, Fitness Avenue does not accept returns on items that are not sealed in their original packaging as we cannot simply send them back to the manufacturer for credit.
In order to return a product, you must obtain a return authorization. To do so, please email info@fitnessavenue.ca with the following information:
Subject line: Product return request
Body of e-mail: Please include your full name, phone number, order number and reason for return request.
In the event that the product you receive has a significant defect which cannot be resolved to your satisfaction, or if the wrong product is sent or arrives in damaged condition and a satisfactory resolution is not possible, we will offer a full refund for the returned product. Alternatively, if you prefer and if a replacement is available, we will send a replacement product. All costs associated with returning the product to us will be covered by Fitness Avenue.
Should you wish to return a product for reasons that are not attributable to Fitness Avenue (including but not limited to: changed mind, dislike of the product, or opting for a refund when a replacement part offered by us could resolve a defective product issue), we will issue a refund for the cost of the product only. Please note that in such cases, the original freight cost incurred by Fitness Avenue to deliver the goods to you will not be refunded. The cost of returning the product to us will be your responsibility.
Please note: If item is sent back without obtaining a return authorization, we do not guarantee a refund or replacement. Refunds may take up to 14 days.
Final Sale Items - Certain items, such as gloves, hand straps, heart monitors, belts etc. are final sale.
Open Box Items – Open box products are refurbished, sold as-is, and are considered final sale. These items are not eligible for return, refund, or exchange.
Backordered items – If an order contains a backordered item, Fitness Avenue reserves the right to determine how to proceed with order taking under consideration the ETA, size and weight of the backordered item (s).
We will try our best to provide an ETA on backordered items but unfortunately it is not always possible to provide an exact date for the arrival of the out of stock item(s).
Damaged upon arrival – If the packages arrive with visible physical damage to the box, images should be taken, and the fact of the damaged packages should be brought to the driver’s attention. Then, the content of the package(s) should be carefully reviewed to ensure that no damage was caused to the equipment. If the equipment is damaged, please immediately report the damage to our CSR department so that we can file a claim with the courier. Please note that the package(s) must be kept in their original condition as the courier may require them for inspection.
